Customer Service

At Yateer, we care about your experience as much as we care about the quality of our products. Whether you’re shopping for herbal products, intimates, thermals, or face serums, our team is here to ensure your journey with us is smooth, reliable, and satisfying.

📦 Shipping & Delivery

We deliver across Pakistan using trusted courier partners.
Standard delivery time: 2–5 working days (may vary by city).
Delivery charges apply unless a free shipping offer is active.
Once your order is shipped, you’ll receive an SMS/Email confirmation with tracking details.

🔄 Returns & Exchanges

Your satisfaction is our priority. Please note the following policies:

Intimates, thermals, and shapewear can only be returned/exchanged if unused, unworn, and in original packaging with tags attached (for hygiene reasons).
Herbal products and serums are non-returnable once opened.
Return requests must be made within 7 days of delivery.
To start a return or exchange, please contact us before sending back your item.

💳 Payments

We offer safe and flexible payment options:

Cash on Delivery (COD) – Available nationwide.
Debit/Credit Cards & Bank Transfer – Secure online payments with SSL encryption.

🛠 Frequently Asked Questions (FAQs)

1. How can I track my order?
You’ll receive a tracking link once your order has been dispatched.

2. Do you deliver everywhere in Pakistan?
Yes, we deliver to all major cities and towns.

3. What if I receive the wrong or damaged product?
Please contact us within 48 hours of delivery and we will arrange a replacement or refund as per our policy.

4. Can I exchange sizes for intimates or thermals?
Yes, size exchanges are possible if the product is unused and in original condition.

📞 Contact Our Support Team

We’re always here to help!

📧 Email: info@yateeronline.com
📞 Phone: 0327 5121900
🕒 Customer Service Hours: Monday – Saturday | 10:00 AM – 7:00 PM