Help & FAQs

Welcome to the Yateer Help Center 🌿
Here you’ll find answers to the most frequently asked questions about shopping with us.

🛍️ Orders

Q1. How do I place an order?
Browse our collections, choose your product and size, click “Add to Cart,” and proceed to checkout. Follow the steps to confirm your order.

Q2. Can I change or cancel my order?
If your order has not yet been shipped, you can contact us within 12 hours of placing it to make changes or cancel.

📦 Shipping & Delivery

Q3. Do you deliver across Pakistan?
Yes, we deliver nationwide through trusted courier partners.

Q4. How long does delivery take?
Delivery usually takes 2–5 working days, depending on your location.

Q5. Do you offer free shipping?
We occasionally offer free shipping promotions. Otherwise, standard courier charges apply at checkout.

🔄 Returns & Exchanges

Q6. Can I return or exchange intimates or thermals?
For hygiene reasons, these items can only be returned/exchanged if unused, unworn, and in original packaging with tags attached.

Q7. Are herbal products and serums returnable?
Herbal products and serums are non-returnable once opened. Unopened items may be returned within 7 days of delivery.

Q8. How do I request a return?
Contact us at info@yateer.com or via phone with your order details. Our team will guide you through the process.

💳 Payments

Q9. What payment methods do you accept?

Cash on Delivery (COD) – Available nationwide
Debit/Credit Cards
Bank Transfer (where applicable)

Q10. Is my payment information secure?
Yes, all online payments are processed with SSL encryption to keep your data safe.

👗 Products & Sizing

Q11. How do I know my correct size?
We provide a size guide with every product. If you’re unsure, our support team can help you find the right fit.

Q12. Are your herbal products safe?
Yes, our herbal products are carefully sourced and made with natural ingredients, but we recommend checking for allergies before use.

Q13. Can I use face serums daily?
Yes, our serums are designed for regular use, but always do a patch test first if you have sensitive skin.

💬 Customer Support

Q14. How do I contact customer service?
📧 Email: info@yateeronline.com
📞 Phone: 0327 5121900
🕒 Monday – Saturday | 10:00 AM – 7:00 PM